Refund policy

Once a customer has been verified and become a subscriber to Direct Business Data they can purchase a data pact and the product will be delivered quickly to the nominated computer. An email will follow almost immediately asking for confirmation that delivery has taken place. This should be done immediately or with seven days of arrival. After that time dbdata considers that the transaction has been completed. Of course in a technological world things can go wrong - data transfer interruption, computer or server failure, electrical interference or just human error at the end of the keyboard. If this happens the purchaser should contact http://dbdata.com/ within that seven day period and we will endeavour to rectify the problem as quickly as possible.   If for any reason a purchaser is dissatisfied with the supply of service from Direct Business Data they can contact their credit card provider to have the transaction reversed after any dispute is investigated. Of course dbdata wants to satisfy all customer requirements so the confirmation email is key to making sure both parties are satisfied If for any reason, the credit card used in the transaction proves to be invalid or illegally obtained, dbdata and its finance account provider will strongly seek all redress through legal representation. In regard to special requests for project work to be conducted offline, dbdata will issue a GST-tax invoice upon completion of the project, which must be paid online before delivery of the data pact. The usual confirming email will be used to confirm delivery.